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Cancellation and Rescheduling

Regular sessions

We totally understand that life happens and sometimes you’ll need to reschedule or cancel your photo shoot! Out of respect for our photographers and other customers, any changes to your session must be made by 10am two days prior to your session. This includes cancellations and reschedules to a future date.

You can easily cancel or reschedule your session via the self-manage page (link found in your booking confirmation email). You may also email

Please note that in the case that any customer reschedules or cancels after the timeframe listed above, they will be charged a $40 late cancellation fee.

No-Show & Same Day Cancellation Fee

If you do not show up, or if you reschedule or cancel after 8pm the day before your scheduled session, you will be automatically charged a $75 no-show fee.

Custom sessions

Out of respect for our photographers that hold their schedule for your session, we ask that you notify us by 10:00am three days before your scheduled session if you need to cancel or reschedule in order to receive a full refund.

If you cancel or reschedule after that timeframe, there will be a $150 penalty.  If you cancel or reschedule after 8pm the day before your scheduled session, you will forfeit the entire deposit.

In order to cancel or reschedule a custom session, you will need to email with your request.

Prepayment Policy

Shoott loves providing our customers with quality photos and a fun experience! That being said, out of respect to our photographers and our hard-working team, we cannot financially sustain working with clients who repeatedly cancel or reschedule sessions last minute or don’t show up to their sessions and leave photographers waiting for them.

For anyone who late cancels or is a no-show, Shoott will require a $100 nonrefundable prepayment for your next booking. This value will be applied towards the purchase from their next gallery.

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1178 Broadway, 3rd Floor #1129, New York, NY 10001 +1 917-275-7471