Shoott is built around a simple promise: affordable, stress-free photography sessions and professional-quality results — with no upfront risk. While most clients love their galleries (thousands of 5-star reviews prove it!), we understand that occasionally someone may not connect with their session. If that happens, here’s exactly what to do.

1. First, Review Your Gallery Carefully

• Within 3–5 business days after your session, you’ll receive a secure gallery link which will include 40+ high-resolution, lightly edited photos featuring a mix of poses and expressions.

• Take time to view the variety — many clients discover favorites they didn’t expect at first glance.

2. Identify What Feels Off

Ask yourself:

• Is it style (poses or vibes different than expected)?

• Is it editing (colors, cropping, light)?

• Is it a technical issue (focus, lighting, missing key shots)?

💡 Tip: Compare your gallery with sample images on Shoott’s website or Instagram to check if your expectations matched the session style.

3. Contact Shoott Support Promptly

• Reply directly to your gallery email or use the contact info on the website.

• Clearly list concerns (e.g., “photo #23 looks too dark,” or “I was hoping for more family group shots”).

• If possible, attach screenshots or examples — it helps the team act faster.

⭐ Customer Review: “I reached out the same day, and Shoott responded promptly and professionally with next steps.” [TripAdvisor]

4. Possible Solutions

Depending on the issue, Shoott may provide:

• Re-Edit Requests → Tweaks and basic adjustments such as lighting, cropping, and coloring, etc., on purchased photos. 

• Gallery Re-Review →  All Shoott galleries are reviewed and approved before sharing with customers. However, if photos seem to be missing, reach out to Shoott’s customer service team for a support check to confirm all eligible images are included.

• Discounts or Credits → For clear service failures, partial refunds, credits, or discounts may be issued on a case-by-case basis. 

👉 Most solutions are handled within a few business days.

5. Remember: There’s No Obligation to Buy

Unlike traditional photographers, Shoott is risk-free.

• If you don’t love your gallery, you don’t have to make a purchase — no upfront cost or loss.

• You’re always free to walk away at zero risk, remember - you only pay for the photos you love!

6. Share Your Feedback

Shoott uses client feedback to continuously improve.

• Fill out your post-gallery survey or email support directly.

• Highlight what worked and what could be better — every response helps us refine your booking and purchase experience and helps others in the community know who they should book with and ask for!

⭐ Customer Quote: “The team welcomed my feedback, explained the next steps, and made me feel valued.”

Key Takeaways: Fast, Clear, Supportive

• Preview all photos before making a decision.

• Reach out quickly for support if something feels off.

• Take advantage of Shoott’s no-commitment, customer-first approach: Choose from flexible solutions, or simply walk away with no cost.

Shoott’s commitment is to exceptional photo experiences. Book your session today in one of our 60+ U.S. cities and discover why thousands choose Shoott for affordable, stress-free photography.